We have a passion for customer service and for this, we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.
Our Franchisees decide exactly what services they want to offer, in which areas and on which days. We never give Franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally, we aim to amaze them with the quality of our service.
Complaints are carefully monitored, and Jim posts his Email address on the public website so that unhappy customers can contact him directly.
What our customers say
5 out of 5, reviewed on Apr 09, 2016 Can’t recommend Ryan Hucklebridge from Jim’s diggers enough, very good service and polite manner easy to deal with and an inspiring work ethic. No problems with anything that came up
5 out of 5, reviewed on Oct 23, 2018 Flexible, ethical, helpful, efficient and reliable totalled up to low stress for my project. Some unseen hurdles had to be jumped and Mick quickly & calmly adjusted the plan, securing the team needed to resolve the issues with minimum of fuss and less cost than initially specified. Mick clearly enjoys what he does and is customer focussed and that outlook flows through the project.
5 out of 5, reviewed on Jul 31, 2018 Prith from Jims Diggers Ferntree Gully went above and beyond. Not only checking out a site I could not get to, but stopping others from dumping waste on it while I was not there. Excellent work. Excellent communication. Didn’t try to sell me anything I did not need. Couldn’t be happier
5 out of 5, reviewed on Aug 29, 2017 Honest, excellent skills, so thoughtful & one of the best tradesman I have ever met. Harry helped us out in an emergency on a Saturday night! What a legend!! I recommend him to everyone.
5 out of 5, reviewed on Nov 27, 2016 Jeff from jims diggers came out and gave me a free quote to dig out the back garden, remove two stumps and retaining wall. Not only was the price very affordable, the work Jeff had done was nothing short of amazing. I was couldn’t believe how good the place looked after Jeff had done his thing. I will definitely be getting Jeff out for any other jobs around the house. Jeff has amazing people’s skills and cares about what he does and takes pride in what he does, with so much experience in the industry, you will get bang for your buck with Jeff. Thanks again Jeff.